FAQ / Frequently Asked Questions
Why do my smart bulbs start flashing after turning on the light with a traditional switch?
The controller counts each power-up (so-called ON) in the first 5 seconds of operation.
Turning off the voltage before 5 seconds will initiate the reset procedure.
There are situations where, by unfortunate coincidence, we have two quick entrances to the room and the third time it is turned on, a reset takes place.
In order for the controller to "give up" from further counting of turns on (ON), leave the power on for more than 5 seconds.
We recommend that Smart devices have a constant power supply, and that they are switched on / off via the application or the Smart switch.
What to do if the light bulb has been reset (flashing fast)?
- the bulb should blink for more than 5 seconds
-wait 5 seconds or more
There is a Wi-Fi network parameter memory function in Spectrum SMART products.
What does it mean?
If the bulb or luminaire has already been assigned to the Wi-Fi network, we have it in the Spectrum SMART application and we can control it, and we have created scenarios or automations for it, it will remember these parameters even after a reset, e.g. by accidental 3xON/OFF.
As the light bulb or luminaire has not received the configuration data for the new Wi-Fi network, it will revert to the previous network and to the scenario and automation.
After "returning" it will shine with a cold color and maximum luminous flux.
How can I reset the device?
1. Connect the device to a power supply network.
If your device constitutes a light source
2a. Switch it off, if the bulb / lamp is on and wait a few seconds.
3a. Perform three on-off cycles of the power supply (do not act too quickly; the source must be switched off completely, interval up to 10 sec.) and leave it switched on.
4a. The source should start blinking, which means it has been reset and is ready for assigning to a new network.
Other devices (with a push button)
2b. Press and hold the button for 5 seconds.
3b. The signal lamp should start blinking, which means it has been reset and is ready for assigning to a new network.
What parameters should the router have to ensure the proper operation of Spectrum SMART?
Network infrastructure is not part of the Spectrum SMART system and the light sources are only one of the components of a Wi-Fi network. Spectrum SMART operation depends on the “quality” of a Wi-Fi signal.
Compatibility of the device depending on the parameters of a Wi-Fi network.
Properly configured network and router are the guarantee that the Spectrum SMART system will work well.
If you can't do it on your own, contact an IT company.
The router should have no communication restrictions via TCP/UDP ports. Such a limitation can sometimes be introduced by those network operators, who provide “their own” routers. The second important aspect is the number of devices that can be simultaneously supported via Wi-Fi. See the item below for more information. The next important parameter is the strength of a Wi-Fi signal. A Spectrum SMART device requires a signal not weaker than -70 dBm to work correctly. If the signal is weaker and the device is unstable, Wi-Fi gain will be required.
Where can I find information about the number of devices my router can support simultaneously?
Some manufacturers of routers specify the maximum number of clients that can be supported via Wi-Fi, in their marketing materials or user manuals. However, you may have to contact a hotline of the particular manufacturer to get this information from them.
It can be assumed that cheap routers can support up to 16 devices at a time, middle-class routers 16 to 32 devices, and high-class (routers, ready-made sets with satellites) up to 100-150 devices, although it is not a rule.
If you want to use more devices (above 32), we recommend using a router or a combination of a router and an access point, which are capable of not only supporting the planned number of devices, but also supporting an increased number of connection sessions – we recommend >=30,000 sessions.
Is a special Wi-Fi network required to support Spectrum SMART devices?
No special Wi-Fi network is required. However, we recommend for the main router to be a middle-class or high-class device from a well-known manufacturer, because they have more processing power, better network capacity, and such devices can usually support more Wi-Fi clients simultaneously.
How strong must the Wi-Fi signal be for Spectrum SMART devices to work in a stable manner?
Each Spectrum SMART device reports its signal strength. This value can be found in “Device Information” section, after entering the main control panel of the particular device and selecting the “pencil” icon in the top right corner of the screen. The signal strength is a negative value expressed in dBm. 0 dBm corresponds to the “best” value (it is both theoretical and unreachable), while -100 dBm represents a total lack of signal. However, the strength of a signal should not be less than -70 dBm for the proper operation of the devices. Communication is still possible below this value, although there can be interruptions and pauses in operation.
How to check the Wi-Fi signal strength?
The easiest way to check whether the Wi-Fi signal strength is appropriate for the proper operation of Spectrum SMART products in the selected place is to download the "Wi-Fi Analyzer" type program from Google Play or the App Store, which will show us more precise signal strength values on the graphs than the icon in the smartphone's system bar.
Based on such data, you can more accurately determine whether the Wi-Fi signal strength is appropriate for the optimal operation of Spectrum SMART products.
How can I boost my Wi-Fi signal?
This question is difficult to answer, because propagation of radio waves – and a Wi-Fi signal is such a wave – depends on many factors. From our perspective, the most important obstacles are walls, large household appliances, like a fridge or a washing machine, a microwave, as well as other large size elements and reinforced walls. In places, where the signal is weak, you can use signal repeaters to amplify the signal and “extend” the range of the Wi-Fi network. This is a cheap and quick solution, which usually increases the pool of supported equipment by 16 devices. However, this strictly depends on the manufacturer and the module installed in a particular device. A slightly more expensive and complicated solution is to install an access point and connect it to the router with a cable. Thanks to this solution, our signal will be stronger and reach further, because access points usually have stronger antennas and significantly increase the pool of supported devices, usually by 100 devices. Access points provide access to devices and support their network traffic.
How can I add a new device? (Wi-Fi)
1. Turn the device on.
2. Log in to the application and select the “+” icon on the “My Home” screen (plus) in the top right-hand corner of the screen.
3. Select the appropriate type of device to add.
There are two configuration modes: the EZ mode and the AP mode.
1. The EZ mode (activated by default).
Make sure that the device’ signal lamp is flashing quickly (twice per second), which means that the device is in the configuration mode to connect it to your network. Then, confirm the quick flashing of the lamp at the bottom of the screen. Follow the instructions displayed on the screen. Once all the required data has been provided, an automatic procedure for finding and adding the device will start.
2. The AP Mode (click the “Other Modes” button on the first screen for adding a new device. Use this mode, if the EZ mode does not work). Make sure that the device’ signal lamp is flashing slowly (once per second), which means that the device is in the configuration mode to connect it to your network. Then, confirm the quick flashing of the lamp at the bottom of the screen. Follow the instructions displayed on the screen. Once all the required data has been provided, an automatic procedure for finding and adding the device will start.
If the signal lamp does not flash, go to “Resetting the device” section.
Why can't I connect to a 5 GHz Wi-Fi network?
Unfortunately, the device does not support Wi-Fi networks operating in 5 GHz band.
Please switch your Wi-Fi network to the 2.4 GHz band.
Can I control my device via 2G, 3G, or 4G networks?
The first time you add a device, it is required that the device and the phone are part of the same network environment. After successfully adding the device, you can remotely control the device in a 2G, 3G, or 4G network.
Is a permanent internet connection required?
An Internet connection is required, when adding new devices to the application. Communication between devices can take place over an internal Wi-Fi network, which means that Internet access is not required.
Remember that if you want to control devices outside your Wi-Fi network (from a smartphone outside your home), the devices must have access to the Internet, as commands transmitted from a smartphone go through a proxy server (a data cloud) and the scenarios and automation managed by the cloud will not work.
How can I verify, whether my router has no communication restrictions on TCP/UDP ports?
If you have a problem with adding a new device to the account, the fastest solution is to create the so-called Hot Spot in the system settings (with some manufacturers an option called Router or Access Point), using a separate Android smartphone, in which we “clone” the name and password of our current Wi-Fi network. Once created, turn off your current router and wait a few moments for the devices to connect to the Hot Spot in your phone. You can also find information about the number of connected devices in your telephone settings. Now, use the second telephone intended for controlling the device to connect to our new Hot Spot and perform the standard procedure of adding a new device to the account in your application.
The Hot Spot on your Android telephone has no restrictions regarding communication, but you need to remember that there is a quantity limitation to 6-10 clients, depending on the version. If we cannot add a new device, it means that our router has limitations. After adding a device to your account, you can try to control the device via a standard router, as the control system operates using different ports than those required for adding the device.
Can I use the so-called 2.4 GHz/5 GHz mixed network, i.e. Smart Connect?
We do not recommend using such a solution, as it can generate unnecessary problems with communication. We recommend using separate networks and additionally selecting the 802.11n mode only.
However, some router manufacturers have solved the issue of internal communication between frequencies well. This proves it is possible, but requires separate tests and verification.
What is the best place for a router?
The best place for a router is right in the middle of an apartment or a building, in an unobstructed space, i.e. away from any walls. However, such a location is rarely possible, and users usually prefer concealing the router, so that it is invisible and not obstructive – preferably in the corner, behind a wardrobe :-). Unfortunately, if hidden this way, the router will have problems with transmission of radio waves.
Will Spectrum SMART work in a garden?
As we usually keep routers in our homes, a Wi-Fi signal in a garden can be significantly weakened by the walls of the building. In this case, we recommend setting up an external access point, which will provide a Wi-Fi signal for the devices in the garden and ensure it is stable.
How much energy does Spectrum SMART consume in the so-called “Stand by” mode?
Power consumption in the “Stand by” mode is about 0.5 W.
Is less energy consumed after dimming the source of light?
YES, if dimmed to a minimum, about 1-3 W is consumed, depending on the type of light source.
What is the maximum number of devices I can add to my home, using the application?
The maximum amount you can add to your home is 1000 devices.
How many devices can be added to a group, in the application?
Up to 200 devices can be added to a group.
Is a permanent internet connection required?
An Internet connection is required, when adding new devices to the application. Later on, communication between devices can take place over an internal Wi-Fi network and Internet access is not required. Remember that if you want to control devices outside your Wi-Fi network (from a smartphone outside your home), the devices must have access to the Internet, as commands from a smartphone go through a proxy server (a data cloud).
What if the device is off-line?
1. Please verify, whether the device is live.
2. Please verify, whether the access device is connected to the Internet.
3. Please verify, whether your telephone is connected to an access point and make sure that the Internet connection is stable (start a web browser on your phone and try to load any website).
4. Please verify, whether the name of your home network or access password has not changed. If it is changed, please repeat the procedure of assigning the device to the network.
P.S. 5 GHz Wi-Fi networks are not supported and only 2.4 GHz networks can be used.
5. If the network is working normally and the device is still off-line, please check, whether the Wi-Fi network does not support too many connections or devices. Please try to restart the access point and wait for about 3 minutes, while watching the device status.
6. Please verify, whether the application or firmware does not require updating.
Application: Go to the Me -> Settings -> About the application -> Check for updates
Firmware: Enter the device from the main screen. Click the pencil symbol in the upper right corner of the screen and check for software updates.
7. If the problem persists, we recommend that you remove and add the device again. Follow the instructions in the application.
Please contact us, if the problem cannot be eliminated. Use the button below and we will try to help you as soon as possible.
Why can't I edit a device added to a group?
Devices added to a group cannot be edited.
1. First, remove the device from the group.
2. Make the appropriate changes.
3. Re-add the device to the group.
How should I configure the router?
Wi-Fi devices should be configured to transmit using only the IEEE 802.11n standard and in the 2.4 GHz band, in order to provide the optimum conditions of communication. However, use of a mixed mode does not hinder the correct operation of the device and requires the user to individually verify the correct operation of the light sources in that mode.
What router class is recommended?
The recommended device class is Wi-Fi 5 (802.11ac) routers and access points and the configuration as described above. Use of components, such as the processor and memory, makes the whole device more efficient and ensures smoother communication. However, use of Wi-Fi class 4 devices (802.11n) is allowed, provided that its model and version are currently commercially available. Using an older model of Wi-Fi 4 class can cause unexpected errors.
Can I install Smart light sources on the external facade of the house in a decorative lighting fixture?
Can I have Smart lighting in my garden?
There is such a possibility, but you should remember to provide Wi-Fi signal of appropriate "quality" outside the building. This may require the use of an external access point (external Access Point), because the Wi-Fi signal that will be transmitted by the router from inside the building may be insufficient (the radio wave will not penetrate the wall, the signal will be too weak or the wave will not bend). In addition, you need to take into account that the metal housing of the lighting fixture will additionally suppress the Wi-Fi signal.
Can I check my Wi-Fi network has the appropriate signal strength indoors or outdoors without specialized measuring equipment?
In the stores Google Play and in the App Store you can find programs such as "Wi-Fi Analyzer", which in a more advanced way show / measure the strength of the Wi-Fi network signal received by the smartphone. These measurements should be treated as illustrative, because the smartphone is not a calibrated device. However, such a measurement gives us an image of the Wi-Fi signal coverage of rooms or outside the building.
Do you have an application for computers / laptops with the Windows operating system?
We do not offer applications for desktops or laptops with the Windows operating system. However, there are Android and iOS emulators that can be run in the Windows environment and run our Spectrum SMART application in such an emulator.
Do Spectrum SMART products support IPv6 addressing?
Only IPv4 addressing is supported.
Frequently encountered problems
The sources get disconnected and blink
Weak Wi-Fi signal
Sparking of the contacts of a traditional light switch
Make sure that voltage in the power supply network is constantly at about 230 V (a qualified person is required to take measurements)
The sources activate occasionally or the application displays the “Out of network” message
The source is too far from the router
Reduce the distance between the source and the router
The source cannot be added to the account
The source is too far from the router
Reduce the distance between the source and the router